Claudine
General conditions of sale
Preamble :
These conditions of sale are concluded on the one hand by the company "Claudine Création" whose registered office is at 13 rue Ducouëdic 56100 Lorient, Siret n°801 863 108 00010.
The customer declares to have read and accepted the general conditions of sale prior to placing his order.
Validation of the order therefore constitutes acceptance of the general conditions of sale.
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Article 1 - Principles
These general conditions of sale express the entirety of the obligations of the parties. In this sense, the buyer is deemed to accept them without reservation.
These general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels.
They are accessible on the Claudine wedding dresses and pretty things website and will prevail, where applicable, over any other version or any other contradictory document.
The seller and the buyer agree that these general terms and conditions govern their relationship exclusively. The seller reserves the right to modify these general terms and conditions from time to time. They will be applicable as soon as they are posted online.
If a condition of sale were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector for companies with their headquarters in France.
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Article 2 - Content
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer, from the Claudine wedding dresses and pretty things website.
These terms and conditions only apply to purchases made on the Claudine wedding dresses and pretty things website and delivered exclusively to mainland France or Corsica. For any delivery to the French overseas departments and territories or abroad, please send a message to the following email address: claudinecreations@gmail.com.
These purchases concern the following products: head/hair accessories, shawl and hat.
Article 3- Characteristics of the goods offered
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Claudine wedding dress accessories and pretty things are handmade in France, to order.
The designer takes great care in their production. Due to their handcrafted nature, the items may not be identical to the photo, but Claudine robes de mariée et jolies choses is committed to doing everything possible to provide you with the greatest satisfaction and meet all of your requirements.
Claudine wedding dresses and pretty things offer original creations, imagined and created by the brand's creator.
Any reproduction, even partial, of Claudine's wedding dress and pretty things creations is prohibited and liable to prosecution.
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Article 4- Orders
The buyer has the possibility to place his order online, from the catalog and by the means indicated therein, for all products.
The buyer will be informed of any unavailability of the product or materials for the design (explanations in the Manufacturing times paragraph).
The buyer who wishes to purchase an item must:
- complete the identification form on which he will indicate all the requested contact details
-fill in the characteristics the information of the chosen products or services
- validate your order after having checked it
- make payment under the conditions provided
-confirm your order and payment
The sale will be considered final:
-after sending the buyer confirmation of acceptance of the order by the seller by email.
-and after receipt by the seller of the full price.
Any order constitutes acceptance of the prices and description of the products available for sale.
In certain cases, including non-payment, incorrect address, or other issues with the buyer's account, the seller reserves the right to block the buyer's sale until the issue is resolved.
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Article 5- Confirmation of the order
The seller provides the buyer with an order confirmation by email.
Article 6- Payment terms
This is an order with payment obligation, which means that placing the order implies payment by the buyer.
To pay for their order, the buyer has the choice of all the payment methods made available by the seller and listed on the seller's website at the time of ordering. The buyer guarantees the seller that they have the necessary authorizations to use the payment method chosen by them, when validating the order form. The seller reserves the right to suspend any order processing and any delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment.
The order will only begin to be processed after payment has been received.
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Article 7- Proof of transaction
The computerized records, stored in the seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices made on a reliable and durable medium may be produced as proof.
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Article 8- Price
The seller reserves the right to modify its prices at any time but undertakes to apply the current prices indicated at the time of the order, subject to availability on that date.
Prices are quoted in euros. They do not include delivery charges, which are charged extra and are indicated before the order is confirmed. Prices include the VAT applicable on the day of the order, and any changes in the applicable VAT rate will be automatically reflected in the online store price.
If one or more taxes or contributions, particularly environmental ones, were to be created or modified, either upwards or downwards, this change could be reflected in the selling price of the items.
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Article 9 - Manufacturing times
Manufacturing will begin upon receipt of payment.
The package cannot be shipped if the full amount has not been received.
The time taken to create products for sale on the site is 15 days, and postal delivery times are not included.
Claudine reserves the right to modify this manufacturing time depending on its order book.
To make the requested creations, an order is placed with my suppliers for fabrics, lace, etc., which may result in a longer delivery time. You will be notified directly by email.
This additional delay cannot give rise to any cancellation of order, any price reduction or any payment as damages.
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Delivery means the transfer to the consumer of physical possession or control of the goods. The products ordered are delivered in the manner and within the time specified above.
The products are delivered to the address indicated by the buyer on the order form; the buyer must ensure its accuracy. Any package returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the buyer's expense. The buyer may, at his request, have an invoice sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.
If the original packaging is damaged, torn, or open at the time of delivery, the buyer must check the condition of the items. If they have been damaged, the buyer must refuse the package and note a reservation on the delivery slip (package refused because open or damaged).
The buyer must indicate on the delivery slip and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, product missing from the delivery slip, damaged package, broken product, etc.).
This verification is considered to have been carried out as soon as the buyer, or a person authorized by him, has signed the delivery note.
The exchange of any product declared, after the fact, damaged during transport, without any reservation having been made upon receipt of the package, cannot be accepted.
Article 10 - Delivery method
Article 11 - Reimbursement - right of withdrawal
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In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, with the exception of return costs which remain the responsibility of the buyer.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold as new, accompanied by the purchase invoice.
Damaged, soiled or incomplete products will not be accepted.
However, a refund cannot be made if the item does not suit you; however, we offer the possibility of exchanging it with another item available in the online store.
The exchange (subject to availability) will be made at the latest within 14 days from receipt by the seller of the products returned by the buyer under the conditions provided above.
The right of withdrawal can be exercised online, using the available withdrawal form. It must be unambiguous and express the desire to withdraw.
Return costs are the responsibility of the buyer.
Article 12- Force majeure
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All circumstances beyond the control of the parties preventing the performance under normal conditions of their obligations are considered as grounds for exemption from the parties' obligations and result in their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.
Any irresistible facts or circumstances, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, shall be considered as cases of force majeure or fortuitous events, in addition to those usually recognized by the case law of French courts and tribunals: the blocking of means of transport or supply, earthquake, fire, storm, flood, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.
The parties will come together to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure event lasts for more than three months, the previous general conditions may be terminated by the injured party.
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Article 13- Intellectual property
The content of the website remains the property of the seller, who is the sole holder of intellectual property rights to this content. Buyers agree not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.
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Article 14 - Information Technology and Freedoms
The personal data provided by the buyer is necessary for processing the order and issuing invoices. It may be communicated to the seller's partners responsible for executing, processing, managing and paying for orders.